Returns & Exchanges
At You Know Who's, we want you to love every piece you wear, but if something isn't quite right, we offer a seamless 30-day return policy for all unworn items with original tags. Whether it's a fit issue or a change of heart, our goal is to make your exchange or refund process as stylishly simple as your shopping experience.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Securely place the items in their original packaging, ensuring all tags are attached and the garment is in its original condition.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and fix it clearly to the outside of your return package.
Drop Off and Track
Hand your package to the designated courier service and keep your tracking number handy until your refund or exchange is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing